Refund policy

RETURN & REFUND POLICY

At QUINTILLAN ARTISAN, each piece is carefully handcrafted in Australia. Due to the handmade nature of our products, slight variations in colour, texture, pattern, finish, small air bubbles or other subtle characteristics may naturally occur. These variations are part of the unique character of each piece and are not considered faults.

Change of Mind Returns

We accept change-of-mind returns within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition and returned in its original packaging.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

Please contact us before returning an item so we can provide return instructions. Returns sent without prior contact may not be accepted.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible and provide your order number together with clear photographs of the item and packaging. We will review the issue and work with you to provide an appropriate solution.

Handmade Products

Because our pieces are individually handcrafted, no two pieces will be exactly identical. Natural variations in texture, colour, surface and finish are expected and contribute to the individuality of each QUINTILLAN ARTISAN piece.

Refunds

Once an eligible return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. You may be entitled to a repair, replacement, refund or other remedy where applicable under Australian Consumer Law.

Contact

For return or refund enquiries, please contact:

QUINTILLAN ARTISAN
quintillanartisan@gmail.com